Collections Specialist
Come Grow with US!
Are you passionate about problem-solving, delivering exceptional customer service, and keeping accounts in top shape? Join our team as a Collections Specialist!
What is the Collections Specialist?
The Collections Specialist is responsible for providing excellent customer service, supplying supporting backup, researching discrepancies, and offering problem resolution to customers with the ultimate goal of collecting outstanding balances and keeping accounts current. This role will be integral in maintaining our KPIs of past due percentages and DSO. The ideal candidate will have prior experience in collections and possess exceptional analytical skills, strong verbal and written communication, and masterful de-escalation skills.
Why join the team at CCP?
- Paid Vacations and Holidays
- Opportunity for Advancement
- Weekly Pay & On Demand Pay!!!
- Wellness Program
- Matching 401k!!!
- Medical, Dental, and Vision Insurance
- Supplemental Insurance – Life, Accident, Cancer, and Short Term Disability
- Employee Training and Development
- Secured Access for Entire Facility
Why You'll Love This Role:
- Work in a fast-paced environment with a supportive team.
- Play a vital role in achieving company goals for past-due percentages and Days Sales Outstanding (DSO).
- Hone your analytical and communication skills while making a real impact.
What You'll Do:
- Review and manage aging reports to ensure accounts stay current.
- Resolve discrepancies and facilitate payment through direct communication with customers.
- Collaborate with internal teams to address issues like pricing discrepancies and invoicing problems.
- Offer tailored payment solutions and maintain accurate customer records.
- Assist with credit assessments, refunds, and managing uncollectible accounts.
What We’re Looking For:
- High school diploma or equivalent.
- Prior experience in collections preferred.
- Strong problem-solving, analytical, and communication skills.
- Proficiency in Microsoft Word, Excel, and email systems.
- Masterful de-escalation skills and a customer-first mindset.
Capitol City Produce is a wholesale produce distributor, located at 1-12 and O'Neal Lane in Baton Rouge. We service our customers with fresh fruits and vegetables, local produce, specialty produce, and fresh dairy products. Our delivery area encompasses a 200 miles radius of the Baton Rouge area. We are proud to say that for over 70 years we have remained true to our company’s core values of Customer Service, Quality Products, Respect for the Team, and Integrity.